If the data returned by the API doesn’t seem to align with the parameters you’ve set, try the following steps to troubleshoot:
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​1. Verify Default Parameter Values
• Many API parameters have default values that will apply unless explicitly specified in your request.
• Check the API documentation to confirm the default values for the parameters in question.
• Explicitly pass parameters in your request to override any defaults and ensure the desired behaviour.
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​2. Mind Case Sensitivity
• All URL parameters are case-sensitive, meaning you must use lowercase letters.
• Example: timespan is valid, but Timespan (with a capital T) will be ignored.
• Double-check the casing of each parameter in your request to avoid unintentional errors.
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​3. Understand the Timespan Parameter
• The timespan parameter specifies a time duration, not a specific date or timestamp.
• Example: To fetch data from the last 10 minutes, use timespan:10.
• Note: Ensure the API service you’re using supports the timespan parameter and its values.
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Refer to the Documentation page of the specific API service for acceptable formats and ranges.
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​Still Need Help? If you’ve reviewed these guidelines and the issue persists, consult the full API documentation or contact support for assistance.