If you subscribed to the Mobile Pro plan but the features are not appearing in the MarineTraffic app, this is most likely because the app is signed in to a different account than the one the subscription was purchased under.
This guide will help you identify the right accounts and restore your plan.
Why this happens
Activating the Mobile Pro plan involves two separate accounts: your MarineTraffic account and your phone's app store account (Apple ID or Google account). If you have more than one of either, it is easy to lose track of which combination was used at the time of purchase.
Multiple MT accounts | Multiple personal emails |
You may have registered on MarineTraffic more than once using different email addresses, and the subscription is tied to one you are not currently signed in to. | Your app store account may be under a different personal email than the MarineTraffic account you are currently using, creating a mismatch when the app tries to verify the plan. |
The Mobile Pro plan is tied to the specific MarineTraffic account and app store account used at the time of purchase. Signing in with any other combination will not surface the plan.
How to identify the correct accounts:
Check your email inboxes — including any secondary addresses — for the MarineTraffic purchase confirmation. The email it was sent to is the MarineTraffic account tied to the subscription.
Open your phone's app store purchase history (App Store → Apple ID → Subscriptions, or Google Play → Payments & subscriptions) to confirm which app store account was used to buy the plan.
Note both email addresses. You will need to be signed in to both the correct MarineTraffic account and the correct app store account at the same time for the plan to activate.
How to restore the plan
In the MarineTraffic app, go to My Account and sign out. Then sign back in using the email address identified in the step above.
If your phone's app store is also signed in to the wrong account, switch it to the account used for the purchase before proceeding.
Once signed in to both correct accounts, open the MT app, tap your profile icon then tap Retrieve my subscription.
If Pro features still do not appear, force-close and reopen the app to refresh your session.
Still not working?
If you were unable to identify the correct accounts or the plan still does not appear, provide us with the following information:
All MarineTraffic accounts (email addresses) you may have registered with
The email address of your app store account (Apple ID or Google account)
A screenshot of the purchase, displaying service name and date of renewal