If there is an issue with your card, your payment may be declined and not processed. Your bank must approve the transaction in order for your purchase to be completed.
Common reasons payments fail
Incorrect Credit Card number or expiration date
Insufficient funds
Some banks may reject charges based on location criteria
Some banks may reject charges based on their own rules for fraud detection
Some banks use 3-D Secure, which is not currently supported by our system.
How to resolve payment issues:
Make sure you’ve entered the correct credit card details (card number, expiration date, etc.). Go to My Account > Billing to review or update your information.
If 3-D Secure is causing issues, choose PayPal as your default payment method (you can still use the same Credit Card through PayPal)
Try using a different card.
Contact your credit card issuer (the phone number is usually on the back of your card).
Payment Attempt Process
When a payment fails, our system automatically retries:
We attempt to charge your card up to three times.
If all three attempts fail, the subscription is automatically cancelled.
📌 Tip: To avoid cancellation, update your billing details or add a different payment method as soon as you receive a failed payment notification.
Error codes you might encounter
The following are common error codes that might occur:
Error Code | Description | Resolution |
No account | The submitted card number is not on file with the card-issuing bank. | Call your credit card issuer (the phone number is usually on the back of your card). |
Invalid Transaction | Your bank declined the transaction, typically because the card in question does not support this type of transaction. | Call your credit card issuer (the phone number is usually on the back of your card). |
Do not honor | Your bank is unwilling to accept the transaction. | Call your credit card issuer (the phone number is usually on the back of your card). |
Card No. Error | Invalid card number | Re-submit your credit card, in case you entered your card number incorrectly, or use a different credit card. |
Call Issuer. Pick Up Card | Pick-up card (fraud: lost card) | Call your credit card issuer (the phone number is usually on the back of your card) or
Submit a new Payment Method |
Insufficient funds | The account did not have sufficient funds to cover the transaction amount at the time of the transaction | Submit payment using a different credit card or call your credit card issuer (the phone number is usually on the back of your card). |
Expired Card | Issuer indicates card is expired | Submit payment with a credit card that isn’t expired. |
Transaction not allowed | Transaction not approved | Call your credit card issuer (the phone number is usually on the back of your card). |
Not authorized | Charges not authorized | Call your credit card issuer (the phone number is usually on the back of your card). |
If your payment continues to fail or your subscription was cancelled due to declined charges, please contact our Customer Support Team