Skip to main content

What can I do if my payment is declined?

Vasilis Kontas avatar
Written by Vasilis Kontas
Updated over a month ago

If there is an issue with your card, your payment may be declined and not processed. Your bank must approve the transaction in order for your purchase to be completed.

Common reasons payments fail

  • Incorrect Credit Card number or expiration date

  • Insufficient funds

  • Some banks may reject charges based on location criteria

  • Some banks may reject charges based on their own rules for fraud detection

  • Some banks use 3-D Secure, which is not currently supported by our system.

How to resolve payment issues:

  • Make sure you’ve entered the correct credit card details (card number, expiration date, etc.). Go to My Account > Billing to review or update your information.

  • If 3-D Secure is causing issues, choose PayPal as your default payment method (you can still use the same Credit Card through PayPal)

  • Try using a different card.

  • Contact your credit card issuer (the phone number is usually on the back of your card).

Payment Attempt Process

When a payment fails, our system automatically retries:

  • We attempt to charge your card up to three times.

  • If all three attempts fail, the subscription is automatically cancelled.

📌 Tip: To avoid cancellation, update your billing details or add a different payment method as soon as you receive a failed payment notification.

Error codes you might encounter

The following are common error codes that might occur:

Error Code

Description

Resolution

No account

The submitted card number is not on file with the card-issuing bank.

Call your credit card issuer (the phone number is usually on the back of your card).

Invalid Transaction

Your bank declined the transaction, typically because the card in question does not support this type of transaction.

Call your credit card issuer (the phone number is usually on the back of your card).

Do not honor

Your bank is unwilling to accept the transaction.

Call your credit card issuer (the phone number is usually on the back of your card).

Card No. Error

Invalid card number

Re-submit your credit card, in case you entered your card number incorrectly, or use a different credit card.

Call Issuer. Pick Up Card

Pick-up card (fraud: lost card)

Call your credit card issuer (the phone number is usually on the back of your card) or

Submit a new Payment Method

Insufficient funds

The account did not have sufficient funds to cover the transaction amount at the time of the transaction

Submit payment using a different credit card or call your credit card issuer (the phone number is usually on the back of your card).

Expired Card

Issuer indicates card is expired

Submit payment with a credit card that isn’t expired.

Transaction not allowed

Transaction not approved

Call your credit card issuer (the phone number is usually on the back of your card).

Not authorized

Charges not authorized

Call your credit card issuer (the phone number is usually on the back of your card).


If your payment continues to fail or your subscription was cancelled due to declined charges, please contact our Customer Support Team

Did this answer your question?