FAQ and Troubleshooting
Find answers to all your questions
By Anna and 5 others6 authors42 articles
- Billing and Payment Methods for MarineTraffic Subscription
- What are the available payment methods?
- How can I change my payment method?
- What can I do if my payment is declined?
- Why was my new payment card not charged after I updated the payment method?
- Why was my credit card charged when added as a new payment method?
- What is the typical range of the AIS?
- What is the typical range of an AIS Station?
- What is the significance of the AIS Shiptype or Vessel type number?
- What do AIS Navigational Status values mean?
- What is an ENI number?
- How does MarineTraffic identify a vessel’s flag and country?
- How are AIS signals matched to the correct vessel in busy areas?
- How Vessel Crews Can Ensure Correct AIS Information
- How are positions linked to specific AIS Stations?
- Why do vessel positions and tracking data show inaccuracies or irregularities?
- Does the AIS Receiver Station produce harmful Radiation?
- Areas of the World: How does MarineTraffic segment them?
- What exactly is the Density Map Layer?
- What is the significance of the MarineTraffic Events?
- What is the significance of the MarineTraffic Ship Types?
- Which Straits and Passages are used by the Notifications System?
- How can I see the Load Condition of a vessel?
- How can I activate Satellite Tracking (SAT Flex) in my Online Plan?
- How the vessel’s crew can help ensure correct AIS information
- How can I see the next destination port on MarineTraffic?
- How can I ensure the safety of my vessel's voyage?
- How can I stay up to date for changes in my vessel’s voyage?
- How can I effectively monitor my cargo throughout a voyage?
- How to detect prospective customers at the ports we operate?
- How does MarineTraffic categorise Commercial Market and Commercial Size Class?
- How can I get more updated vessels' positions?
- Why can't I see a vessel on the Live Map?
- Area Related Events