Skip to main content

Billing and Payment Methods for MarineTraffic Subscription

Vasilis Kontas avatar
Written by Vasilis Kontas
Updated this week

Starting a subscription for any online service requires you to add a payment method (Credit Card, PayPal, Direct Debit).


This guide outlines the management of billing and payment for MarineTraffic subscriptions, covering the following key areas:

  • Adding Billing and Payment Information:

    • Navigate to the My Account section, then the Billing page.

    • For first-time setup, enter Account Info and Billing Details.

    • Note: Ensure billing information is accurate for correct printable invoices. EU residents must provide a correct VAT identification number to avoid standard VAT charges.

    • After completing billing information, click "Next" to set a default payment method.

      Add_a_Payment_Method_-_First_Step.png


  • Accepted Payment Methods:

    • Credit Card: Visa, MasterCard, American Express, Discover. Fill in card details and click "Add payment method."

    • PayPal: Click the PayPal icon, log in to your PayPal account in the new window.

    • Direct Debit (EUR or GBP currency only):

      • UK (GBP): BACS Direct Debit.

      • EU (EUR): SEPA Direct Debit (available in Andorra, Austria, Belgium, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, San Marino, Slovakia, Slovenia, Spain).

      • Security Note: MarineTraffic uses Braintree (Level 1 PCI DSS-Compliant) for secure payment data handling. You will receive an email from GoCardless for Direct Debit setup.

  • Changing Payment Method:

    • Go to My Account > Billing > "Payment Method" Tab.

    • Click "Add Payment Method" and fill out the form.

    • To set a new default, click "Make Default" next to the desired payment method.

      mceclip0.png
      mceclip0.png


  • Viewing Purchase History:

    • Access My Account > My Account > "Purchase History" tab.

    • Transactions are listed by most recent, with Order Number, price, and date.

    • Download/print invoices by clicking the icon next to the transaction.

    • Note: This feature is for self-service customers. Sales-supported customers (wire transfer payments) should contact their Account Manager or Customer Support for invoices.

      View_your_purchase_history.jpg


  • Canceling Subscription:

    • Go to My Account > Billing > "My Subscriptions" tab.

    • Click "Do Not Renew button" next to the subscription you wish to cancel.

    • Important: This stops automatic renewal; the current subscription remains active until the billing period ends. Cancel before the next billing date to avoid charges. Refunds are not available after payment processing.

      Purchase_Online_Service_-_Do_not_Renew.png

Did this answer your question?