Starting a subscription for any online service requires you to add a payment method (Credit Card or PayPal).
This guide outlines the management of billing and payment for MarineTraffic subscriptions, covering the following key areas:
Adding Billing and Payment Information:
Navigate to the My Account section, then the Billing page.
For first-time setup, enter Account Info and Billing Details.
Note: Ensure billing information is accurate for correct printable invoices.
After completing billing information, click "Next" to set a default payment method.
Accepted Payment Methods:
Credit Card: Visa, MasterCard, American Express, Discover. Fill in card details and click "Add payment method."
PayPal: Click the PayPal icon, log in to your PayPal account in the new window.
Changing Payment Method:
Go to My Account > Billing > "Payment Method" Tab.
Click "Add Payment Method" and fill out the form.
To set a new default, click "Make Default" next to the desired payment method.
Viewing Purchase History:
Access My Account > My Account > "Purchase History" tab.
Transactions are listed by most recent, with Order Number, price, and date.
Download/print invoices by clicking the icon next to the transaction.
Note: This feature is for self-service customers. Sales-supported customers (wire transfer payments) should contact their Account Manager or Customer Support for invoices.
Canceling Subscription:
Go to My Account > Billing > "My Subscriptions" tab.
Click "Do Not Renew button" next to the subscription you wish to cancel.
Important: This stops automatic renewal; the current subscription remains active until the billing period ends. Cancel before the next billing date to avoid charges. Refunds are not available after payment processing.
Note: VAT ID is not supported for Credit Card or Paypal payment methods and is not applicable to our solutions for individual consumers (B2C)